Refund policy

Important Note: Sale products are not eligible for exchange..

EXCHANGE: To initiate a size/product exchange, reach out to us via email ,Instagram or watsupp with your order number and desired size within 5 days of receiving the order, and we will arrange a pick-up for your package and process an exchange upon receiving the same.A nominal handling charge of Rs. 150 will be applied to facilitate the logistics of the exchange process.

CONDITIONS FOR EXCHANGE:

  • Your item must be in the same condition that you received it - unworn and unused, with tags attached. Any item found to be worn, or without the tags will not be accepted and will be delivered back to the customer.
  • Exchanges will be processed only for the same amount as the original order value or a higher amount.
  • Exchanges will be only accepted once against every order.
  • Items bought at an original price cannot be exchanged for discounted price in case of an ongoing sale.
  • Users who bought items at original price cannot redeem the difference amount while exchanging their product in case of an ongoing sale. To enjoy the sale benefits, customer can place a new order instead.
  • Please note that all exchanges are subject to availability.

Please do refer to our size chart for confirmation on sizes before ordering. For personalized guidance on sizing, our team is always available on email ,instagram or watsupp.

you can always contact us for any question or exchange at mailcolorsswag@gmail.com.

RETURNS/REFUNDS: We do not accept Returns or Refunds. Please read product description for all details on the size, fit, material, colour before ordering. If you have any questions, just reach out to us and we'd be happy to help.

Damages and issues
We request all our customers to please record a video while opening/unboxing any shipment from us. We also encourage them to not except any package that appears to have been tampered with at the time of delivery. We will not be in the position to exchange any damaged product without supporting video, 

ORDER CANCELLATION:
Orders once placed cannot be canceled. If you have ordered the wrong size or product by mistake, or need a change in address, you can simply reach out to us within 2 hours of placing your order and we will update it. Once an order is processed and packed for dispatch, no changes can be made.

PARTIAL COD ORDER CONDITIONS: In any case a partial COD order is not accepted at the time of delivery and is returned to us, the prepaid amount collected will be non-refundable.

You can always request for your order to be reshipped. Shipping charges will be payable in case of reshipping. 

If you have any questions or concerns with regard to sizing, materials or colours of a specific product on our site, please contact us via Email ,Instagram or watsupp - our team will be happy to help!